I Reset My Router and Now Can’t Connect to the Internet: Troubleshooting Guide

Resetting your router can be a simple way to resolve connectivity issues, but it can sometimes lead to further problems, like losing your internet connection. If you’ve found yourself in this situation, don’t worry!

This article will guide you through troubleshooting steps to help you reconnect to the internet after resetting your router.

Why Did This Happen?

When you reset your router, it typically returns to factory settings. This means:

• Network Name (SSID): Your Wi-Fi name is reverted to the default.
• Password: The password you previously set is removed.
• Settings: Any custom configurations, such as port forwarding or parental controls, are reset.

If you don’t reconfigure these settings correctly, you may find yourself unable to connect to the internet.

Steps to Troubleshoot Internet Connection After Router Reset

Here’s a structured approach to get your internet connection back:

Step 1: Check Physical Connections

Ensure all cables are connected properly. Here’s a checklist:

Step 2: Connect to the Router

1. Connect via Ethernet: If possible, connect your computer directly to the router using an Ethernet cable. This eliminates potential Wi-Fi issues.
2. Wi-Fi Connection:

• Find the default SSID and password on the router’s sticker (often found on the back or bottom).
• Connect to the Wi-Fi network using these credentials.

Step 3: Access Router Settings

1. Open a Web Browser: Enter the router’s IP address (usually something like 192.168.1.1 or 192.168.0.1) in the address bar.
2. Log In: Use the default username and password (often found on the router or in the manual). Common defaults are:

• Username: admin
• Password: admin or password

Step 4: Configure Internet Settings

1. ISP Configuration: Depending on your Internet Service Provider (ISP), you may need to enter specific settings. Common configurations include:

• PPPoE: Requires a username and password from your ISP.
• Static IP: Requires IP address, subnet mask, gateway, and DNS server details.

2. Save Settings: After entering the necessary details, save the settings.

Step 5: Restart Your Devices

• Restart the Router: Unplug it, wait for 30 seconds, and plug it back in.
• Restart Your Computer or Device: This ensures that it attempts to reconnect with the new settings.

Step 6: Check Internet Connection

• Test Connection: Open a browser and visit a website to see if you can connect. If you can’t connect, try the following:
• Run Network Troubleshooter (for Windows):
  • Go to Settings > Network & Internet > Status.
  • Click on Network troubleshooter.
• For macOS: Go to System Preferences > Network, select your network, and click on Assist Me for troubleshooting options.

Step 7: Resetting the Modem

If you’re still unable to connect, consider resetting your modem as well. Follow these steps:

1. Unplug the Modem: Wait for about 30 seconds.
2. Plug it Back In: Wait until all lights are stable before checking your internet connection again.

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Additional Tips

• Firmware Update: Check if your router needs a firmware update in the settings interface.
• ISP Status Check: Sometimes, the issue might be with your ISP. Check their website or contact support for outages.

When to Contact Support

If none of the above steps work, it may be time to contact your ISP for support. They can check if there are any issues on their end or provide additional troubleshooting steps.

Helpful Links

• Router Reset Guide
• Troubleshooting Internet Issues
• Contact Your ISP

Conclusion

Resetting your router can lead to connectivity issues, but by following the steps outlined in this guide, you can troubleshoot and resolve these problems. If you continue to experience issues, don’t hesitate to reach out to your ISP for further assistance.

By systematically checking your connections, configuring your router, and ensuring everything is updated, you can get back online quickly. Happy browsing!

Read also:

• Why does my internet drop during video calls or streaming?
• Why is my device connected to Wi-Fi but no internet access?
• Why is my internet so slow on my computer but not other devices